Troubleshooting & FAQ

Find your symptom below. Each page is structured as what you see to why to the fix.

Audio & coaching#

• No one's audio is captured, you see your words in the transcript but not the other person's.
• No coaching is showing up, the session runs but no cards appear.

Install & launch#

• Sussur won't open on first launch, right-click the app to Open, or approve it in System Settings to Privacy & Security. Full steps on Download & install.
• "Sussur is damaged", the download was interrupted; delete and re-download from the download page.

Setup#

• Coaching not starting, confirm you are signed in and your credit balance is not exhausted (Settings to Account). See Sign in.
• Speech model download stuck, make sure you have ~640 MB free and a stable connection, then retry the download.