Using Sussur
Knowledge base
Coaching grounded in proven frameworks plus your own playbooks.
Updated 2026-06-10
Sussur's coaching isn't generic. It's grounded in a knowledge base, proven frameworks plus whatever you teach it.
Built in
Out of the box, coaching draws on established frameworks for persuasion and negotiation, including Cialdini's principles of influence and techniques from Never Split the Difference, plus rapport-building patterns.
Bring your own playbooks
Add your own material, sales scripts, objection handling, positioning notes, as .md, .txt, or .pdf files. Point Sussur at a folder and it re-indexes automatically when the contents change, so your playbook stays current without manual steps.
How it shows up
When coaching fires during a call, the suggestions are pulled from this knowledge, so a card might reflect your discount policy or your competitive talking points, not a textbook.
Tip
Prepping for a specific call? Documents you add in Pre-call prep are scoped to that session on top of your permanent knowledge base.